Oakline Containers (“Company,” “we,” “our,” or “us”) sells shipping containers and container-related products, including refrigerated containers, dry storage containers, office containers, insulated containers, and container accessories. This Warranty Policy explains how we handle warranty matters for products you purchase from us.
We want you to understand what to expect. Because our products vary in condition, configuration, and intended use, warranty terms can differ from product to product. Any warranty we provide will be stated in the product listing, your order confirmation, or the documentation provided with your purchase. If we do not state a warranty for a particular product, we do not provide an express warranty for that product. Nothing in this policy limits any warranty or condition that is implied by law and cannot be excluded.
Warranty Coverage
Any warranty we offer will be described in the materials provided at the time of purchase. Those materials will explain what is covered, how long the coverage lasts, and what you need to do to make a claim. If you are not sure whether a warranty applies to your product, please contact us before or after your purchase and we will clarify.
We do not convert a product’s condition description into a warranty. For example, a container described as used or as having cosmetic wear is sold with that condition in mind, and that description is not a promise that the container will be free of future issues or that it will meet a particular standard beyond what we have stated.
What Is Not Covered
Because we do not provide a standard warranty for all products, we cannot list universal exclusions here. Any exclusions that apply will be set out in the warranty terms provided with your product. In general, and subject to any specific warranty terms, we are not responsible for damage or failure that results from:
- Accident, misuse, neglect, or improper handling after delivery.
- Unauthorized modification, repair, or alteration of the product.
- Normal wear and tear, weathering, corrosion, or cosmetic changes that do not affect the product’s structural integrity or intended function.
- Failure to follow any instructions we provide for the product’s use, placement, or maintenance.
- Events beyond our control, such as severe weather, flooding, or impact damage.
This list is illustrative only. The warranty terms that apply to your product, if any, will control.
How to Make a Warranty Claim
If you believe a product you purchased from us is covered by a warranty and you wish to make a claim, please follow these steps:
- Contact us promptly. Reach out to us using the contact information at the end of this policy. Please include your order number, the product details, and a description of the issue.
- Provide proof of purchase. We will need to confirm that you purchased the product from us and when. A copy of your order confirmation or invoice is usually sufficient.
- Provide additional information. Depending on the issue, we may ask for photographs, a description of how the product has been used or stored, or other details that help us assess the claim.
- Inspection. We may need to inspect the product, either remotely through photographs or videos or, in some cases, in person or through a representative. We will discuss the best approach with you.
We will review your claim and respond within a reasonable time. If we determine that the warranty applies, we will explain the remedy available to you under the applicable warranty terms. Remedies may include repair, replacement, or another appropriate solution. We do not guarantee a specific remedy, as the appropriate remedy depends on the warranty terms and the nature of the issue.
Shipping and Transportation During a Claim
If a warranty claim requires the product to be returned to us or transported for inspection or repair, we will discuss the logistics with you. Any shipping or transportation arrangements and costs will be handled in accordance with the applicable warranty terms and any agreement we reach with you. We do not promise to cover shipping costs unless the warranty terms or a separate agreement say so.
Warranty Limitations
To the extent permitted by law, any warranty we provide is limited to the terms stated in the applicable warranty documentation. We are not liable for indirect, incidental, or consequential damages arising from a product defect or warranty claim. Nothing in this policy excludes or limits any liability that cannot lawfully be excluded or limited.
This policy does not create a warranty where none is stated. It also does not extend any warranty period beyond what is stated in the applicable terms.
Contact Us
If you have questions about this Warranty Policy, need to make a claim, or want to confirm whether a warranty applies to a product you are considering, please contact us at:
Email: info [at] oaklinecontainers [dot] com
You may also reach us through the contact options available on oaklinecontainers.com. We will do our best to respond promptly and to help you resolve any warranty matter.
