Oakline Containers (“Company,” “we,” “our,” or “us”) sells shipping containers and container-related products, including refrigerated containers, dry storage containers, office containers, insulated containers, and container accessories. This Returns and Refunds Policy explains how we handle return, cancellation, and refund requests.
Because our products vary widely in condition, configuration, and intended use, and because many are large or specialized items, return eligibility can differ from product to product. The terms that apply to your purchase will be provided in your order documentation or product listing. If you have a question about whether a product can be returned, please contact us before or after your purchase and we will clarify.
Return Eligibility
We do not apply a single, universal return policy to every product we sell. Whether a return is possible depends on the specific product, its condition, whether it was customized or special-ordered, and the terms that applied at the time of purchase. Those terms will be stated in your order confirmation or the documentation provided with your purchase.
If you wish to return a product, please contact us as soon as possible. We will review your request in light of the applicable terms and let you know whether a return can be arranged and what steps would be required.
Return Window
Any return window that applies to your purchase will be stated in your order documentation. We do not apply a standard return window to all products. If no return window is stated for your product, please contact us to discuss your situation.
Non-Returnable Products
Some products may not be eligible for return. This can include products that have been used, modified, damaged after delivery, or that were customized or special-ordered to your specifications. The specific non-returnable categories, if any, will be identified in the terms provided with your purchase.
Custom and Special Orders
Products that are customized, modified, or special-ordered are prepared to your requirements and may not be returnable. If you are considering a custom or special order, we encourage you to confirm the specifications carefully before the order is finalized, and to ask us about return eligibility in advance.
Used or Condition-Specific Products
Many of the shipping containers we sell are used or sold with a specific condition description. Used and condition-specific products may have different return terms than new products, and cosmetic wear, markings, or minor variations are normal for these items. Any return terms that apply to a used or condition-specific product will be stated in the product information or order documentation.
Container Accessories
Container accessories may be subject to different return terms than containers themselves. If you wish to return an accessory, please contact us and we will confirm whether a return is possible and what conditions apply.
Damaged Products
If a product arrives damaged, please contact us promptly. We will ask you to provide details and, where possible, photographs of the damage so that we can assess the situation. We will work with you to determine an appropriate resolution, which may include repair, replacement, or another remedy, depending on the circumstances and the terms that apply to your purchase.
Incorrect Products
If you receive a product that does not match the specification we confirmed with you, please contact us promptly. We will investigate the discrepancy and work with you to resolve it. Please keep the product and any packaging available for inspection while we review the matter.
Return Shipping
If a return is approved, we will discuss the logistics with you. Responsibility for return shipping and any related costs will depend on the applicable terms and the reason for the return. We do not apply a single rule to all returns, so please contact us to discuss your specific situation.
Restocking Fees
Any restocking fee that applies to your return, if any, will be stated in the terms provided with your purchase. We do not apply a standard restocking fee to all returns.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. Whether a cancellation is possible depends on the stage of the order and the product involved. Orders that have already been processed, customized, or dispatched may not be cancellable. Any cancellation terms that apply will be provided in your order documentation.
Refunds
If a refund is approved, we will confirm the refund amount and method with you. Refunds are generally issued using the same payment method used for the original purchase, unless we agree otherwise. The time it takes for a refund to appear in your account depends on your payment provider and can vary.
We do not promise a refund for every return. Refund eligibility depends on the applicable terms and the condition of the returned product.
Refund Processing
Once a refund is approved, we will process it within a reasonable time. We will communicate the expected processing time when we confirm the refund. If you have questions about the status of a refund, please contact us.
How to Request a Return or Refund
To request a return, cancellation, or refund, please contact us using the details below. Please include your order number, the product details, and a clear description of your request. We will respond as soon as we can and explain what options are available for your specific order.
Contact Us
If you have questions about this Returns and Refunds Policy, or if you wish to request a return, cancellation, or refund, please contact us at:
Email: info [at] oaklinecontainers [dot] com
You may also reach us through the contact options available on oaklinecontainers.com. We will do our best to respond promptly and to resolve your request fairly.
