Oakline Containers (“Company,” “we,” “our,” or “us”) operates oaklinecontainers.com and offers shipping containers and container-related products, including refrigerated containers, dry storage containers, office containers, insulated containers, and container accessories. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit our website, contact us, request a quote, or place an order with us.

We have written this policy to be readable and practical. It describes the information we typically need to run our business and serve our customers, and it explains the choices available to you. By using our website or providing information to us, you acknowledge the practices described here.

Information We Collect

The information we collect depends on how you interact with us. It generally falls into the categories below.

Information you provide to us

  • Contact details, such as your name, company name, email address, phone number, and billing or mailing address.
  • Order details, such as the products you inquire about or purchase, container sizes and configurations, quantities, and any customization or special-order requests.
  • Delivery information, such as the delivery address, the name of the person who will receive the container, and details about the delivery site that help us coordinate a safe and workable delivery.
  • Communications, including messages you send through our website, by email, or by other means, and any records of our correspondence with you.
  • Business information, such as a company name, tax identification details, or resale documentation, where these are needed to complete a transaction.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our website and by the systems that support it. This may include your IP address, browser type and version, device type, operating system, referring pages, pages viewed, and the dates and times of your visits. We use this information to operate, maintain, and improve our website and to understand how visitors use it.

How We Collect Information

  • Directly from you, when you complete a form, send us an email, call us, request a quote, or place an order.
  • Automatically, when your browser or device interacts with our website.
  • From service providers, such as payment processors, shipping and logistics partners, and website hosting providers that support our operations.

How We Use Personal Information

We use personal information for purposes connected to our business and to the products and services you request from us. These purposes include:

  • Responding to inquiries, quotes, and requests for information about containers and accessories.
  • Processing, fulfilling, and managing orders, including customized and special orders.
  • Arranging and coordinating delivery, including confirming site access and delivery requirements with you.
  • Processing payments and managing billing, invoicing, and related records.
  • Providing customer service, handling warranty or damage inquiries, and resolving problems with an order.
  • Communicating with you about your order, your account, or your inquiry.
  • Maintaining, securing, and improving our website and our internal business records.
  • Meeting our legal, tax, accounting, and recordkeeping obligations.
  • Preventing fraud and protecting the rights, property, and safety of our business, our customers, and others.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site functioning properly, to remember your preferences, and to help us understand how the site is used. Cookies are small data files placed on your device by a website.

You can control or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or alert you when a cookie is being set. If you disable cookies, some parts of our website may not work as intended. Where required by applicable law, we will seek your consent before placing non-essential cookies on your device.

Payment Information

We do not store full payment card numbers on our website. Payments are handled by third-party payment processors, which receive the payment information you provide and process it in accordance with their own privacy policies and security standards. We may receive limited information from a processor, such as the fact that a payment was completed, the amount paid, the payment method type, and a transaction reference. We use that information to confirm and record your order.

Order, Shipping, and Delivery Information

Because shipping containers and related products are large, specialized items, we may need additional information to arrange delivery. This can include the delivery address, the name and contact details of the person receiving the container, and practical details about the delivery site, such as access conditions, surface type, and the space available for placement. We share the information needed to complete a delivery with the carriers and logistics partners we engage, and we may share it with you or your representatives to confirm arrangements.

How We Share Information

We do not sell personal information. We share personal information only as needed to operate our business and to complete the transactions you request, and only with parties who have a legitimate reason to receive it. We may share information with:

  • Payment processors that handle payments on our behalf.
  • Shipping, freight, and logistics providers that transport and deliver your order.
  • Service providers that support our website, hosting, email, data storage, and business operations.
  • Professional advisers, such as accountants and legal advisers, where their assistance is required.
  • Government authorities and other parties, where disclosure is required by law, regulation, legal process, or a valid governmental request, or where disclosure is necessary to protect our rights or the safety of others.
  • A successor entity, in connection with a merger, acquisition, reorganization, or sale of assets, in which case information may be transferred as part of that transaction.

Third-Party Services

Our website and our operations rely on third-party providers, which may include hosting providers, payment processors, shipping and freight partners, and communication tools. These providers may access personal information only to the extent necessary to perform services for us, and they are expected to protect it. Their own handling of information is governed by their respective privacy policies. Our website may also contain links to websites we do not control; we are not responsible for the privacy practices of those websites.

Data Retention

We keep personal information for as long as it is needed for the purposes described in this Privacy Policy. That generally means retaining order, payment, and delivery records for the period required to complete the transaction, to handle any follow-up questions, warranty matters, or disputes, and to satisfy our legal, tax, and accounting obligations. When information is no longer needed, we take reasonable steps to delete it or to remove the elements that identify you.

Data Security

We use administrative, technical, and physical safeguards that are reasonable and appropriate for the information we handle, and we limit access to personal information to those who need it to do their work. No method of transmission over the internet and no method of electronic storage is completely secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us using the details below.

International Data Transfers

We are based in the United States, and the information we collect is generally stored and processed in the United States. If you access our website or contact us from outside the United States, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your location. Where required, we take reasonable steps to protect information that is transferred across borders.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information under applicable law. These can include the right to request access to the personal information we hold about you, to ask us to correct information that is inaccurate, to ask us to delete information we no longer have a lawful reason to keep, to object to or restrict certain processing, and to opt out of marketing communications.

To make a request, please contact us using the details in the Contact Us section below. We will review your request and respond within the timeframe required by applicable law. We may need to verify your identity before acting on a request, and we may decline a request where we are permitted or required to do so, such as when we must retain information to comply with a legal obligation or to complete a transaction.

Marketing Communications

If you ask to receive updates or offers from us, we may use your contact details to send them. You can opt out of marketing communications at any time by using the unsubscribe instructions included in the message or by contacting us directly. Please note that even if you opt out of marketing, we may still send you messages that relate to an order, a quote, a delivery, or a service matter.

Children’s Privacy

Our website and our products are intended for adults and for business use. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove it.

External Links

Our website may include links to third-party websites or resources. We provide those links for convenience only and do not control the content or privacy practices of those sites. We encourage you to review the privacy policy of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable requirements. When we make changes, we will post the revised version on this page and update the effective date shown with it. We encourage you to review this page periodically so that you remain aware of how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to update the information we hold about you, please contact us at:

Email: info [at] oaklinecontainers [dot] com

You may also reach us through the contact options available on oaklinecontainers.com. We will do our best to address your question promptly.